There was a serious signals malfunction on the Kwun Tong Line of the MTR on 5 August, 2017, doubling the length of the short journey between Ho Man Tin and Kowloon Tong stations. This slowed down the service on the entire Kwun Tong line for an unacceptable 11 hours. This extraordinarily awful situation has rarely ever been seen in Hong Kong, but there were problems with the electrical and signals systems of the Tsuen Wan line for three days from 28 July to 30 July. Even worse was the fact that these problems occurred during the evening rush hour and adversely affected the travel time of homebound commuters.
In recent days the MTR service has undergone repeated malfunctions, and the standard of service has deteriorated alarmingly. This has been met with major disappointment from the general public. Therefore, the DAB strongly urges the MTR to follow these proposals:
1.The MTRC should run a thorough probe into the repair and maintenance procedures for its train lines and improve the routine maintenance and inspection procedures.
2.The MTRC should hasten its system upgrades on its older train lines, and if necessary shorten the replacement period for facilities and parts, in order to cut down on malfunctions like this from happening again.
3.Set up a salary system for management-level personnel in the MTRC where salaries are pegged to the performance of the train lines. This will help the MTRC strengthen its internal management and supervision in a way that will improve its performance and truly “rebate” the fares of customers via the superb train service that the people of Hong Kong expect and deserve.
Media Contact: Legislative Councilor Wilson Or (9266 1035)